Terms and Conditions for Unikalm.com

1. Acceptance of Terms

By accessing or using Unikalm.com (the “Platform”), you agree to abide by these Terms and Conditions (“Terms”) and all applicable laws. If you do not agree, you must discontinue use immediately. Continued use of the Platform after any updates constitutes acceptance of the revised Terms.

2. Scope of Services

Unikalm.com provides:

  • Telemental Health Services: Virtual consultations with licensed mental health professionals.
  • Digital Therapeutics: Evidence-based tools and programs to support mental well-being.
  • Marketplace: Access to third-party mental health resources such as applications, courses, and products.

Disclaimer: Our services complement but do not replace professional medical or psychiatric care. If you are experiencing a crisis or emergency, contact local emergency services immediately.

3. Eligibility

  • You must be 18 years or older to use the Platform. If under 18, you must obtain verifiable parental or guardian consent.
  • By using the Platform, you confirm that you are legally permitted to receive mental health services under the laws of your jurisdiction.

4. User Responsibilities

By using the Platform, you agree to:

  • Provide accurate, up-to-date, and complete information upon registration.
  • Maintain the confidentiality of your account credentials and not share access.
  • Use the Platform only for lawful purposes and refrain from disruptive activities such as scraping, hacking, or reverse-engineering.
  • Report any unauthorized access or security violations to support@unikalm.com immediately.

5. Privacy & Data Protection

Your privacy is protected under our Privacy Policy. We comply with:

  • Jamaican Data Protection Act (2020)
  • General Data Protection Regulation (GDPR) – for EU users
  • California Consumer Privacy Act (CCPA) – for California residents
  • Personal Information Protection and Electronic Documents Act (PIPEDA) – for Canadian users

User Rights:

  • Request access, correction, or deletion of your data.
  • Opt out of non-essential data collection.
  • Withdraw consent for data processing (email privacy@unikalm.com).

Data Transfers:

Your data may be processed in locations outside your jurisdiction but will be protected under GDPR-compliant agreements.

6. Telemental Health Consent

By using our telemental health services, you acknowledge:

  • Potential Risks: Technical failures, confidentiality risks, and the limitations of virtual mental health services.
  • Licensure Variability: Our professionals are licensed in their respective jurisdictions, which may not meet the requirements of your location.
  • Session Recordkeeping: With explicit consent, sessions may be recorded for quality assurance and training purposes.

7. Third-Party Services (Marketplace)

  • Unikalm.com provides access to third-party services, apps, and resources but does not endorse or guarantee their effectiveness.
  • Transactions and interactions with third parties are governed by their respective terms and policies.
  • To report unsafe or misleading third-party content, contact support@unikalm.com.

8. Payments & Subscriptions

  • Subscriptions automatically renew unless canceled before the next billing cycle.
  • Refunds are processed in accordance with our 30-Day Satisfaction Guarantee Policy.
  • Unikalm.com reserves the right to change pricing, with notice given to active subscribers.

9. Intellectual Property

  • All content, software, logos, and branding on the Platform are owned by Unikalm.com and protected under copyright and intellectual property laws.
  • Users retain ownership of content they upload but grant Unikalm.com a non-exclusive license to use it for service delivery.

10. Disclaimers & Limitations of Liability

  • No Guarantees: The Platform is provided “as is” without warranties of accuracy, reliability, or fitness for a particular purpose.
  • Limitation of Liability: Unikalm.com shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to service interruptions, data loss, or unauthorized access.
  • Indemnification: Users agree to indemnify Unikalm.com against any claims resulting from misuse of the Platform.

11. Termination & Account Suspension

We reserve the right to suspend or terminate accounts for:

  • Violating these Terms or engaging in fraudulent behavior.
  • Actions that harm the Platform, users, or third parties.
  • Compliance with legal or regulatory requirements.

Data Retention Policy: User data is retained for 5 years post-account termination unless legally required for a longer period.

12. Dispute Resolution

  • Governing Law: These Terms are governed by the laws of Jamaica, with consideration for international legal principles.
  • Mediation & Arbitration: Disputes shall first be attempted to be resolved through mediation in Kingston, Jamaica. If unresolved, disputes shall be settled under the International Chamber of Commerce (ICC) Arbitration Rules.
  • Class Action Waiver: Users agree that disputes must be resolved on an individual basis and may not be pursued as a class action.

13. Changes to These Terms

Unikalm.com may update these Terms periodically. Significant changes will be communicated via email or Platform notifications. Continued use of the Platform after changes implies acceptance of the updated Terms.

14. Contact Us

For inquiries, complaints, or legal matters, reach out to us at:

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